This service allows you to pay nearly all of your bills online! It’s a great way to take care of recurring charges, such as utility bills and other regular payments, as well as single payments to a company or an individual. You can even choose to receive your bills electronically, so that all of your billing and payment activity can be managed online.
Need to make a payment faster?
Late payments can affect your credit or result in penalties, fees, service cancellations, and more. With our expedited payments service, you can make last-minute payments to anyone, anywhere in the continental United States, faster than ever before. In some cases, the payee will receive your payment the same business day, but typically receipt occurs within one business day.
To make an expedited payment, just login to NEFCUOnline, click BillPay, expand the Options for your payee, and then choose Expedited Payment from the menu. After your payment is submitted, a convenience fee of $4.95 for electronic payments and $24.95 for overnight checks will be applied.
If you have a question or have run into an issue with BillPay, please use this section for answers and solutions. Within BillPay, there are also Help menus available (including Read FAQs and Get Help). If you don’t find your answer here, please contact us.
- How can I cancel BillPay?
To cancel BillPay, stop in at any NEFCU branch or call NEFCU Contact Center at 800-400-8790.
- How much will BillPay cost?
BillPay is free for consumers. Business members will be charged a fee of $6.00 per month. Please refer to our Pricing Schedule for other charges that may apply to your account.
- How do I start using BillPay?
Login to NEFCUOnline and select the "BillPay" link in the main navigation. Click on the button to enroll and then follow the online instructions to complete the registration form.
- What is the cutoff time to set up or make changes to payments?
You may add, edit or cancel a bill payment up until 4:00 pm Eastern Time on the scheduled “Send On” date.
To make an expedited payment, expand the “Options” for your payee and then choose "Expedited Payment" from the menu. Once an expedited payment is submitted, it cannot be edited or canceled. (Note: Be sure to check the "Deliver by" date to verify when your payment will be received.)
- Who can I pay with BillPay? What payments are not allowed?
You can pay almost any individual or company in the United States. Payments to payees outside of the United States are prohibited and may not be issued under any circumstances. In addition, the following payments are discouraged, but may be scheduled at your own risk:
- tax payments to the Internal Revenue Service or any state or other government agency
- court-ordered payments, such as alimony or child support
- payments to insurance companies
We will not notify you if you attempt to make any of these payments and we will not be liable if we do not make a prohibited or discouraged payment that you've scheduled.
- Is there a fee associated with an Expedited Payment?
Yes, a convenience fee of $4.95 for electronic payments and $24.95 for overnight checks will be applied when an expedited payment request is submitted. The convenience fee will be debited from the same funding account the payment was made from as a separate transaction.
- When will the payment I authorized be debited from my account?
If the payee is being paid via paper check, the amount is deducted from your account when the payee cashes the check. If the payee is being paid via an electronic payment, the amount is deducted from your account within three business days after the “Send On” date (it may be debited as early as the “Send On” date).
- How are payments issued?
Payments are issued electronically or via paper checks, depending on the payee's capabilities. Both electronic payments and paper checks always include remittance information, ensuring that your payee can accurately record that a payment has been received for your account.
- What do I need in order to use BillPay?
You will need to have a NEFCU Share Draft (checking) account and you will need to be a NEFCUOnline user. To set up a payment, you will need to know your payee name, their payment address and telephone number, your account number (if applicable), and payment amount. That's it!