EFT Disclosures

 

Reg B 202.9
A credit union shall notify an applicant
of action taken within 30 days after receiving a completed application concerning the creditor's approval of, counteroffer to,
or 90 days after notifying the applicant of a counteroffer if the applicant does not expressly accept or use the credit offered."

The applicant has a right to receive a statement of specific reasons of the adverse action within 30 days, if such statement is requested within 60 days of the credit union's notification.


Reg Z 226.13
The credit union shall mail or deliver
written acknowledgment to the consumer within 30 days of receiving a billing-error notice.

The written billing error notice from the member must be received within 60 days after sending the first statement that reflects the claimed billing error.

The member's notice must contain the following information:

  • The member's name and number.
  • Type, date, and amount of the error.
  • Member's claim
  • Reasons why the member believes there is an error.

Upon receipt of the notice the credit union will investigate and resolve any billing errors within a two-billing cycle limit. Members will receive written notice upon completion of its investigation.

If the member is responsible for a portion of the disputed amount, he/she will be notified as to when the amount must be paid. The member will receive the same payment time stated in the contract, along with the application of the grace period (if applicable). The amount will be reported as delinquent if not paid within the allowed time period.

The credit union will promptly provide written notification to the relevant credit reporting agency of any amount in dispute, a copy of which will be sent to the member.


Reg E 205.11
Billing Errors
In case of errors or questions about electronic funds transfers from your savings and checking accounts, telephone us at the following number or send us a written notice to the following address as soon as you can.  We must hear from you no later than sixty (60) days after we send the first statement on which the problem appears.  Call us at:

(313) 225-9755
Fax:  (313) 225-9338

or write to:

Health One Credit Union
600 Lafayette E.
Detroit , Michigan 48226

  • Tell us your name and account number.

  • Describe the electronic transfer you are unsure about, and explain as clearly as you can why you believe the Credit Union has made an error or why you need more information.

  • Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within fourteen (14) calendar days.   If we ask you to put your complaint or question in writing and we do not receive it within fourteen (14) calendar days, we may not recredit your account.

We will tell you the result of our investigation in writing within ten (10) business days after we hear from you and we will provisionally correct the error promptly or if the correction is in an amount different than the alleged error we will explain the reason for the difference.  We may take up to sixty (60) days to investigate your inquiry.  Our provisional credit to your account within ten (10) business days for the amount you think is in error, allows, you the use of the money during the time it takes us to complete our investigation.

We will tell you the results within three (3) business days of completing our investigation.  If we decide that an error did not occur, we will send you a written explanation and we may charge back the corrected amount to your account within sixty (60) days of our notice to you.  If you request, we will provide you copies of documents (to the extent possible without violation other members' rights to privacy) relied upon to conclude that the error did not occur.

 

 

 

Privacy | Disclosures | Security
Copyright 2010. Health One Credit Union. All Rights Reserved..
This credit union is federally insured by the National Credit Union Administration.
Accounts and shares of members are insured by the Administration to at least
$
250,000 for each member or shareholder.